NonStop S-Series Operations Guide (G06.29+)

Processors: Monitoring and Recovery
HP NonStop S-Series Operations Guide—522459-009
11-26
Submitting Information to Your Service Provider
Submitting Tapes of Processor Dumps
Use a separate tape for each processor dump. For each tape you submit, record:
•
The notation TAPEDUMP if the tape contains a direct tape dump
•
The notation BACKUP to indicate either a disk dump that has been backed up to
tape or a tape dump that has been copied to disk and then backed up
•
The file names of the files on tape (if the BACKUP, LISTALL command has been
used)
•
For open-reel tapes, the density at which the dump was recorded to tape
Submitting Tapes of Configuration and Operations Files
To ensure that a processor dump is usable by your service provider, place the files
listed in Table 11-2 on one backup tape using the BACKUP utility. Contact your service
provider for information about any other files they might need.
To back up configuration and operations files:
1. For this backup operation, use any tape drive that is in a STARTED state and a
READY substate. To determine the names and current states of the tape drives on
a system:
> SCF STATUS TAPE $*
2. To back up all the configuration and operations files to tape, use the BACKUP
utility. For example:
>BACKUP $tape, (CPU0,$SYSTEM.SYS00.CONFTEXT,&
$SYSTEM.SYS00.CONFLIST,$SYSTEM.ZSYSCONF.CONFIG,&
$SYSTEM.ZLOG00.*,$SYSTEM.ZSERVICE.*),LISTALL,OPEN,VERIFYREEL
For more information on the BACKUP command and options, see the Guardian Disk
and Tape Utilities Reference Manual.
During backup, the $SYSTEM.ZSERVICE.ZZUSERS file is never backed up. Instead,
the $SYSTEM.ZSERVICE.ZZUSERS2 file (a security log for TSM logons), which
contains the same information as ZZUSERS, is backed up.
Table 11-2. Other Files to Submit to Your Service Provider
File Description
$SYSTEM.ZSYSCONF. CONFIG System configuration database
$SYSTEM.SYSnn.CONFTEXT System configuration file
$SYSTEM.SYSnn.CONFLIST SYSGENR output file
$SYSTEM.ZLOGnn EMS event log ($0 operator log files)
All files located in the $SYSTEM.ZSERVICE
subvolume
Service event log ($ZLOG files)