NonStop S-Series Operations Guide (G06.29+)

Processors: Monitoring and Recovery
HP NonStop S-Series Operations Guide—522459-009
11-27
Submitting Information to Your Service Provider
Additional Information Required by Your Service Provider
In addition to the tapes previously discussed, submit the information listed in
Table 10-3 to your service provider.
Table 11-3. Additional Processor Dump Information for Your Service Provider
Name of HP branch office __________________________________________
Your company name __________________________________________
System number __________________________________________
The processor numbers of the
processors that were dumped
__________________________________________
The date that the processor
dump was done
__________________________________________
The RVU you are using
__________________________________________
You should also provide:
•
A list of any software product revisions (SPRs) you have installed since installing the
RVU.
•
A list of any customer-written privileged programs running on your system and
explanations of what they do.
•
The reason for the processor dump. If you performed a processor dump because a
processor halted, include the halt code and the frequency of the halts. The halt code
and other information is displayed in the Processor Status dialog box of the OSM or
TSM Low-Level Link.
•
Any particular circumstances that you think contributed to the problem. A brief
description of the problem in an EDIT file and a short program that duplicates or
illustrates the problem (if possible) would be helpful.
•
Any OSM or TSM status messages reported.