NonStop S-Series System Expansion and Reduction Guide

Table Of Contents
Troubleshooting
HP NonStop S-Series System Expansion and Reduction Guide522465-009
7-7
Ping Command Does Not Work
Ping Command Does Not Work
The ping command on the system console (entered during Step 10. Verify Connection
Between System Console and Enclosure on page 6-18) returns the message
“Destination host unreachable” or “Request timed out.”
Cause
You cannot connect to the block or enclosure you are configuring because:
There is a disconnect somewhere in the Ethernet cables.
The subnet mask on the system console does not match the subnet mask on the
enclosure or block.
Your terminal might have an IP address that is not compatible with the network.
Recovery
You must be able to communicate with the SPs in the enclosure. Therefore, your IP
address must be in the same subnet as the SPs. If the enclosure is using the default IP
addresses, your IP address must be 192.231.36.n, where n is some unused number
between 0 and 225.
1. Verify that all cables and Ethernet switches (or hubs) between the system console
and the block or enclosure are properly connected and fully functional.
2. Verify the IP configuration of the system console:
Display the IP address of the system console:
a. Select Start > Programs > Command Prompt.
b. Enter this command:
ipconfig
The response to this command resembles this display:
3. Compare the Subnet Mask and Default Gateway values in the display with the IP
configuration of the enclosure that you recorded on Worksheet 7.
C:\users\default> ipconfig
Windows NT IP Configuration
Ethernet adapter NdisWan4:
IP address. . . .. . . . . : 155.186.250.125
Subnet Mask . . . . . . . : 255.255.0.0
Default Gateway . . . . . : 155.186.250.124
C:\users\default>