NonStop SOAP for Java User's Manual

NonStop SOAP for Java User’s Manual—523860-001
8-1
8
Troubleshooting Tips for NonStop
for Java
This section provides NonStop SOAP for Java troubleshooting tips and identifies
common problems. It also explains general troubleshooting concepts related to
NonStop SOAP for Java. A good understanding of Java and normal operation of your
system are the most crucial elements in problem resolution.
You should have a thorough understanding of the material presented in that manual
before attempting to resolve any NonStop SOAP for Java problems.
Topics described in this section include the following:
•
What to Do if You Can’t Solve a Problem on page 8-1
•
What to Do if the Samples Don’t Work on page 8-1
•
What to Do if the Tools in the bin Directory Don’t Run on page 8-2
What to Do if You Can’t Solve a Problem
Some general troubleshooting tips that you should do before continuing to attempt to
resolve your problem.
•
Verify that the NonStop SOAP for Java product is installed on the system you are
using.
•
Verify that the environment variable JAVA_HOME is correctly set to the java
installation directory.
•
Verify that the environment variable PATH has the $JAVA_HOME/bin directory in it.
•
Before attempting to run any samples or tools, verify that you have run the setup
script located under the default installation directory
/usr/tandem/nssoap/T2764V10.
•
The setup script fails if you do not have privileges to modify the following files:
•
<Webserver-dir>/conf/servlet.config
•
<Webserver-dir>/servlet_jsp/conf/iTP_server.xml
•
After running the setup script, make sure that you follow the additional steps
prompted to you by the setup script and restart the iTP WebServer after completing
the previous step.
What to Do if the Samples Don’t Work
If the sample is not running, you should do the following: