NSM/web Installation Guide

HP NonStop NSM/web Installation Guide—529994-002
3-1
3 Troubleshooting
This section provides troubleshooting information for NSM/web and covers these
topics:
•
Java Runtime Versions on page 3-1
•
Diagnostic Tips on page 3-2
•
Performance Notes on page 3-2
•
Choosing the Correct IP Addresses for Installation on page 3-4
•
Problems Contacting the NSM/web Server Factory on page 3-4
•
NonStop DOM and CORBA on page 3-5
•
Security on page 3-5
•
Browser Considerations on page 3-5
•
Displaying Process Names Used by the MXCS Subsystem on page 3-7
Java Runtime Versions
If you get a java.lang.NoClassDefFoundError or
java.lang.ExceptionInInitializerError in the right pane when you try to
view SQL/MX objects, you do not have a supported version of the Java runtime.
For T2806H30 SPR and their subsequent SPRs, the following are the supported and
unsupported Java runtime product versions:
For SPRs before the T2806H30 SPR, the following are the supported and unsupported
Java runtime product versions:
If you have a 1.4.2 version later than 1.4.2_04, you will be asked to accept a license
and install some additional software onto your workstation from the NonStop server.
This process is self explanatory. NSM/web chooses the newest product version of the
Supported Java Runtime Product
Versions
Unsupported Java Runtime Product
Versions
•
JRE 1.5
•
Versions prior to 1.5
•
Version 1.6
Supported Java Runtime Product
Versions
Unsupported Java Runtime Product
Versions
•
JRE 1.4.2
•
JRE 1.4.2_01, 1.4.2_02, 1.4.2_03,
1.4.2_04, 1.4.2_05, 1.4.2_06, and
1.4.2_07
•
Versions prior to 1.4.2
•
Version 1.5