OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
07/22/04 Opsol Integrators Inc. Confidential and Proprietary Page 10 of 68
3.2 HP Open Call platform for Voice components
• Large number of ports supported in a single server
• Fewer servers to manage and hence costs less as it needs less operators
• Fewer servers and hence reduces server footprint, data center costs for air
conditioning etc
• Complete IVR functionality
• Industry standard IVR cards for call handling and DTMF signaling
• Long term investment protection as additional features like Software DSP for
Speech Recognition, VOIP etc can be added
• Deployed at some of the largest Telcos and Call Centers
• Hosts the OmniIVR Control Modules
3.3 HP NonStop server for user connection and the
Message Store
• Scalable, reliable, 99.999% uptime
• Currently provides Stand-In capability to all touch points including the IVR
touch point
• Hosts the “The Telco” Operational Data Store
• Communicates in real time with other applications
• Deployed at some of the largest Telcos, Banks, Stock Exchanges and Card
Switches
• Hosts the OmniIVR Business Modules
4 Technology protection for the future
The solution is built on open technologies and additional modules can be purchased
or added to add new functionality such as Voice XML, Speech Recognition etc