OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
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21.9 FAULT TOLERANCE...................................................................................... 59
22 HARDWARE AND SOFTWARE COMPONENTS................................................59
22.1 OMNIIVR CALL PROCESSING MODULE................................................................ 60
22.2 OMNIIVR CALL CONTROL MODULE.................................................................... 60
22.3 CALL FLOW PROGRAMMING ............................................................................ 61
22.4 REPORTS AND STATISTICS FOR IVR SERVERS....................................................... 61
REPORTS ON TIME INTERVALS AND SERVER TYPES............................................................. 61
STATS TABLE STRUCTURE......................................................................................... 62
OPTIONS FOR REPORTS........................................................................................... 63
AGENT STATISTICS AND REPORTS............................................................................... 64
AGENT STATISTICS FOR PARTICULAR AGENT.................................................................... 65
EMAILING AND DOWNLOADING OPTIONS FOR REPORTS ........................................................ 66
23 ADDITIONAL FEATURES TO INCREASE REVENUE ........................................67
23.1 DELIVERING CONFIRMATIONS, NOTIFICATIONS VIA VOICE MESSAGES, EMAIL, FAX............... 67
23.2 SUPPORTED TOUCH POINTS............................................................................ 68
23.3 SENDING OUTBOUND FAXES........................................................................... 68