OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
07/22/04 Opsol Integrators Inc. Confidential and Proprietary Page 60 of 68
OmniIVR Tandem Call Processing Module
22.1 OmniIVR Call Processing module
This module is deployed on the Tandem server and provides the guts of the call
processing. It communicates with the OmniIVR Call Control module to get the data
from the caller. The data is transformed and passed to the Stand-In processes.
Features
Load balancing outgoing calls across multiple HP Open Call IVR servers
Load balancing incoming calls to available components on the Tandem
Flexible business rules
Tight integration with Tandem and S390 applications
Socket interface to the OmniIVR Call Control module
22.2 OmniIVR Call Control module
This module is deployed on the HP Open Call server and interfaces with the IVR
hardware. The call control module can handle basic call flow and subsequently
passes the data to the Call Processing module for business processing.
Features
Call control logic on the HP Open Call IVR servers
Plays voice prompts and menu options
Receives input data and forwards to the Tandem
Socket interface to the OmniIVR Call Processing module