OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
07/22/04 Opsol Integrators Inc. Confidential and Proprietary Page 64 of 68
Agent Statistics and Reports
Agent statistics for all the agents can be generated.
Input Output Constraints
Start_date, End_date,
Start_time, End_time
Agent Statistics Report
Output Attributes
Agent Id
Total Calls
Average Call Time
Maximum call Time
Minimum Call Time