OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
07/22/04 Opsol Integrators Inc. Confidential and Proprietary Page 65 of 68
Agent Statistics for particular Agent
Agent Statistics for a particular Agent can be generated.
Input Output Constraints
Start_date, End_date,
Start_time, End_time,
Agent_Id
Agent Statistics Report
Output Attributes
Total Calls
Average Call Time
Maximum call Time
Minimum Call Time