OmniMessaging Functional Description 8.3

OmniMessaging Functional Description
07/22/04 Opsol Integrators Inc. Confidential and Proprietary Page 9 of 68
the highest levels of availability, the lowest total cost of ownership, and adherence to
open standards to integrate new applications and media formats.
1.7 Target Customers
Federal—Real-time command and control (ZLE)
Federal—Real-time homeland security (ZLE)
Network and service providers
Telco— Telco
2 Advantages with this solution
1) Low total cost of ownership
2) Detailed call accounting
3) Integrated CTI Pop Up screens thus allowing call agents to follow current
procedures
4) Seamless integration in the existing network
5) No matter what happens … the customer calls will get through
a. Route messages via either Call Center
b. Hardware and software/application fault tolerance (no single point of
failure)
c. Availability 99.999 % as required for a emergency application
6) Scalability … Even a minimal configuration can handle hundreds of simultaneous
calls. The implementation will scale easily to handle higher volumes
7) Reduce risk … by working with experienced enterprise partners
a. Large Telcos and Financial institutions rely on HP NonStop Servers for
high availability
b. HP’s Open Call Platform is used for hundreds of thousands of ports
c. Opsol software is deployed for Enterprise integration in some of the
largest banks, stock exchanges and cellular network providers
3 Built with the best technology
3.1 Opsol OmniMessaging software
• Provides tight integration between “The Telco” business applications and the
IVR touch point
• Real time access and updates to the data warehouse on the Tandem
• Integrated with “The Telco” architecture and Stand-In processing
• Load balancing across multiple HP Open Call IVR servers
• Automatic routing updates to handle IVR scheduled maintenance and upgrade
High Availability algorithm to handle Network or IVR failures
• Deployed for 15 million cellular customers messaging needs and has
unmatched load balancing and fast performance for millions of calls
• Includes the OmniIVR Business Modules, Control Modules and all
communication modules