Open System Services Management and Operations Guide (G06.27+, H06.04+)

Open System Services Management and Operations Guide—527191-003
11-1
11 Managing Problems
Most operational problems are easily resolved by following the recovery
recommendations listed in Appendix A, Messages. However, some of the messages
indicate that a problem should be reported to HP. This section discusses that
possibility.
Problem-Reporting Procedures
Your site should have a formal procedure for reporting problems detected in its own
software or in HP software. The specific steps in your site’s reporting procedure will
vary according to your location and site management practices. However, one step is
always necessary: you must know the version of an installed file in order to report a
problem with it. The following subsection provides some hints on gathering that
information for HP products that are used with the OSS environment.
Gathering Version Information About OSS
Files
OSS files are either nonexecutable or executable. Executable program files for HP
products always contain product-version information; executable OSS scripts
sometimes contain product-version information. Nonexecutable files cannot contain
such information.
You can determine whether a Guardian file is executable by using specifying the
Guardian filename in a FILEINFO command; the FILEINFO command returns a file
code (100, 101, 180, 700, 800, and so forth) indicating the type of file. See the File
Utiliity Program (FUP) Reference Manual for a list of file codes and what they mean.
You can determine whether a file in the OSS file system is a program file using the
OSS shell file command. For example, the following command shows that the OSS
shell cd command file is a text file (a script) and is unlikely to contain product-version
information:
file /bin/cd /bin/ls /bin/ipcs
/bin/cd: commands text
/bin/ls: ELF object format,executable,NonStop OSS target
/bin/ipcs: TNS object format,executable,axcel region,
binder region,...
For more information on the OSS shell file command, see the file(1) reference
page either online or in the Open System Services Shell and Utilities Reference
Manual.
When a problem occurs with a nonexecutable file such as a reference page, use the
ls -al command to determine the creation timestamp of the file. Report the creation
timestamp of the file to HP as the file’s product-version information.