OSI/AS Configuration and Management Manual

Troubleshooting Guide
OSI/AS Configuration and Management Manual—424119-001
8-68
Getting Help
Getting Help
If you have attempted the troubleshooting procedures outlined in this section and a
problem persists, follow the standard procedures at your site for contacting appropriate
support personnel. These procedures might involve contacting your Global Customer
Support Center (GCSC) or your local Compaq support representative.
To gather the information that will help during further analysis, follow these steps:
1. Reset the statistics for all layers and processes.
2. Start traces against the suspected processes.
3. Rerun the application to record the problem.
4. Stop the traces.
5. Make a log of the statistics and configuration information.
6. Collect any other relevant information and supporting documentation, such as EMS
logs, error-message codes, Inspect save files if appropriate, and a description of the
problem and accompanying symptoms.
If your local operating procedures require contacting the GCSC, please supply your
system number and versions of all related products.
Once you complete the above steps, supply the traces, logged information, and other
necessary information to the appropriate support organization.
Command File for Resetting Statistics Counters
The following is a set of SCF commands that can be used to reset all the statistics
counters in your OSI/AS subsystem. We recommend that you set up an SCF command
file and then use the OBEY command to invoke the file. You must be a super-group user
to use this SCF command file.
The source code file for this example is provided as part of the OSI/AS software. It
resides (by default) in $SYSTEM.ZOSIAS.EXTBL1.
comment - File: EXTBL1
comment
comment - This command file resets all service, process,
comment - and subsystem statistics counters.
comment -
comment - NOTE: To use this command file for your
comment - subsystem, you must put in names to reflect your
comment - environment.
comment
comment - Reset OSI manager process register requests.
stats subsys $omgr,reset
comment - Reset TSP and TAPS process file system counters
Note. These commands are not generic. To use them, you must change the names to reflect
your configuration.