OSI/FTAM Configuration and Management Manual

OSI/FTAM Configuration and Management Manual—421944-001
6-1
6
FTAM Troubleshooting
This section provides information to help you diagnose problems encountered in the
operation of Tandem FTAM and your application programs that use Tandem FTAM. It
describes the available troubleshooting tools along with specific types of problems and
their symptoms, with troubleshooting strategies for each type of problem. This section
includes the following subsections:
•
General Strategy on page 6-2
•
Troubleshooting Tools and Their Use on page 6-3
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Event Management Service (EMS) Event Log on page 6-3
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Inspect on page 6-4
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Subsystem Control Facility (SCF) TRACE Command and PTrace Utility on
page 6-7
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Other SCF Commands on page 6-10
•
Types of Problems on page 6-12
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Configuration Errors on page 6-12
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Interoperability Problems on page 6-19
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System Problems on page 6-20
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Capacity and Performance Problems on page 6-20
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Tandem Software Internal Errors on page 6-20
•
Getting Help on page 6-21