OSI/MHS Configuration and Management Manual

Troubleshooting Your OSI/MHS Subsystem
OSI/MHS Configuration and Management Manual—424827-003
9-14
Problem Examples
2. Using SCF to trace RTS process actions
3. Using PTrace to display the results of the SCF trace
This method is useful primarily if accounting events are disabled or if the events do not
completely explain the problem. In general, it is useful to turn on accounting events as
soon as you notice a problem in the STATS PROCESS display; information in the
event messages can help you decide how to search the trace records.
-> ==
-> == Check the RTS process stats
->
-> stats process $zk1.#rk11
MHS stats PROCESS RTS \CS7.$RK11:
Reset-time........ 02 Dec 1994, 12:16:06.211
Sample-time....... 02 Dec 1994, 12:23:55.285
CPU............... 0 Protocol-errors... 0
Msgs-sent......... 0 Msg-bytes-sent.... 0
Msgs-received..... 0 Msg-bytes-received 0
Inc-assocs-open... 0 Out-assocs-open... 0
Inc-assocs-closed. 0 Out-assocs-closed. 0
Inc-assocs-rej.... 0 Out-assocs-rej.... 3
Inc-assocs-fail... 0 Out-assocs-fail... 0
Inc-assocs-recovs. 0 Out-assocs-recovs. 0
Inc-trans-fail.... 0 Out-trans-fail.... 0
Transfer-timeouts. 0 Recovery-timeouts. 0
U-ABORT........... 0 P-ABORT........... 0
U-EXCEPT.......... 0 P-EXCEPT.......... 0
The Out-assoc-rej counter is increasing. This change confirms that the connection is
being established across OSI systems but is rejected at the RTS/MTA level. Each time
the counter increases, the RTS generates event number 35. To determine the cause
of the problem, run a trace of the RTS process:
-> ==
-> == Run a trace on the RTS processes
-> ==
-> trace process $zk1.#rk11,select MHSRTS, to trrts, &
-> ,recsize 4000
-> ==
-> ==
-> == Wait for something to happen. Use the stats process on RTS
-> == to check that there are retry attempts, or monitor the EMS
-> == event log for more instances of event 35.
-> ==
-> stats process $zk1.#rk11, reset
MHS stats PROCESS RTS \CS7.$RK11:
Reset-time........ 02 Dec 1994, 12:16:06.211
Sample-time....... 02 Dec 1994, 12:25:49.910
CPU............... 0 Protocol-errors... 0
Msgs-sent......... 0 Msg-bytes-sent.... 0
Msgs-received..... 0 Msg-bytes-received 0
Inc-assocs-open... 0 Out-assocs-open... 0
Inc-assocs-closed. 0 Out-assocs-closed. 0
Inc-assocs-rej.... 0 Out-assocs-rej.... 5
Inc-assocs-fail... 0 Out-assocs-fail... 0
Inc-assocs-recovs. 0 Out-assocs-recovs. 0
Inc-trans-fail.... 0 Out-trans-fail.... 0
Transfer-timeouts. 0 Recovery-timeouts. 0