OSM Migration and Configuration Guide (G06.30+)

Troubleshooting

OSM Migration and Configuration Guide—527273-021

D-3

OSM Event Viewer Problems

Cannot establish Event Viewer session with a system

$ZOEV may not be running on the server. Start it by using:

scf start process $zzkrn.#osm-oev

Saved events are not the ones you intended to save

When you save a page of events (returned by the Event Viewer) after using the Next

button, the events that are saved may not be the ones you intended (because of an

Internet Explorer preference setting).

To avoid: Do one of the following for either a one-time or permanent fix:

•

One-time fix: In the Save As dialog box, change the file type from “Web Page,

complete” to “Web Page, HTML only.”

•

Permanent fix: Select Internet Options from the Tools menu. Click Settings (under

“Temporary Internet files” and set “Check for newer versions of stored pages” to

Automatically.

OSM Notification Director Problems

OSM Notification Director not installed

The OSM Notification Director is installed from the OSM or Master installers on the

HP NonStop System Console Installer CD only when you choose the “dedicated

service LAN” option during the installation.

To recover: If you do not have a start menu shortcut for the Notification Director

(Start>Programs HP OSM>OSM Notification Director), insert the NSC Installer CD

and re-install OSM, choosing the “dedicated service LAN” option. See the NonStop

Hardware Installation and FastPath Guide for information on connecting your system

console and servers using a dedicated service LAN.

Cannot print OSM Notification Director online help topics

If you try to print a help topic, you will receive the following message: “The system is

unable to change the printer settings. Run Control Panel to make sure that the printer

is installed correctly.

Workaround: Disregard the message. Since the OSM Notification Director runs as a

Windows service, the online help cannot be configured to print. Workarounds include:

•

Copy and paste the help text into Microsoft Word or other application to print it.

•

Except for starting and stopping the OSM Notification Director (as noted in the

“What’s New and Changed” topic of the online help), the OSM ND functions just

like the TSM ND. To print large portions (many topics) of the online help, print the

TSM ND online help topics instead (just be sure to note the differences described

in the OSM “What’s New and Changed” topic). In some cases, you may need to

stop the OSM ND before you can start the TSM ND.