OSM Migration Guide (G06.29+)

Troubleshooting
OSM Migration Guide—527273-018
D-2
OSM Low-Level Link Problems
“Error 500,” “Page cannot be displayed,” or “Initial Analysis in Progress”
(after providing user name and password)
If one of the panes in the OSM Management window displays an “Error 500” or “Page
cannot be displayed” message, or if the Server Status on the view pane title bar reports
“Initial Analysis in Progress,” you have attempted to establish a service connection
before OSM server software has fully discovered the system.
To recover: Close the current Internet Explorer browser window, wait a few minutes
(discovery time varies with the size of the system), then open a new browser window
and try again.
OSM Service Connection update problems or actions not displayed
You might experience similar problems if your Internet Explorer proxy settings are not
configured properly. The following Internet Explorer options should be deselected: “Use
automatic configuration script” and “Use a proxy server for your LAN.”
To avoid: From the Internet Explorer Tools menu, select
Internet Options>Connections tab>LAN Settings.
Display problems within the OSM Service Connection interface
Disks and PMF CRUs show up outside of the group they are supposed to be inside of
because the display font is set incorrectly.
To avoid: Go to Start>Settings>Control Panel>Display, click the Settings tab, and
then click Advanced. Change the Display Font Size to Small Fonts. Click OK to close
both the Advanced window and the Display Control Panel. Reboot your PC.
You should also make sure you have the latest video drivers installed on your PC
“ActiveX errors” in Internet Explorer
Internet Explorer 6.0 is required for OSM. ActiveX error messages indicate that you are
using an older version of Internet Explorer. Version 6.0 can be installed from the HP
NonStop System Console Installer CD.
OSM Low-Level Link Problems
OSM Low-Level Link not installed
The OSM Low-Level Link is installed from the OSM or Master installers on the HP
NonStop System Console Installer CD only when you choose the “dedicated service
LAN” option during the installation.
To recover: If you do not have a start menu shortcut for the Low-Level Link
(Start>Programs HP OSM>OSM Low-Level Link), insert the NSC Installer CD and re-
install OSM, choosing the “dedicated service LAN” option. See the NonStop Hardware
Installation and FastPath Guide for information on connecting your system console and
servers using a dedicated service LAN.