OSM Service Connection User's Guide (G06.30+)

Define the general actions each person or group of persons will perform using the OSM
software package.
1.
Using the OSM Low-Level Link, define the MSP user names and passwords you will
use. For more information about defining user names and passwords, see the OSM
Low-Level Link online help.
2.
Configuring Service Provider Access
Dial-out/Dial-in
Unattended Site
Use the OSM Notification Director to configure these service provider access components:
Incident reports
If you want your system console to receive incident reports from your
server, use the Preferences tab in the System Configuration dialog box to
designate the system console as either a primary or backup dial-out point.
Your site contact
To specify information about the personnel at your site and the location of
your server for your service provider to contact, use the Your Site Contact
tab in the System Configuration dialog box.
Dial-out/ dial-in
If you plan to dial out information to a service provider or allow a service
provider to dial in to your server, you must configure the system console for
remote notification and remote access using the Dial-Out/Dial-In dialog
box.
Dial-out/Dial-in
You can configure the OSM client software to notify a remote service provider of problems
with your server. This remote notification is referred to as dial-out. Problems are reported to the
OSM Notification Director in the form of problem incident reports, which can be forwarded to
or automatically dialed out to a remote service provider.
Dial-in allows a remote service provider to dial in to your system console and use OSM client
software to access your server to diagnose hardware and software problems.
Dial-out and dial-in are configured in the OSM Notification Director. For instructions, see the
OSM Migration and Configuration Guide and the Notification Director online help.
Unattended Site
The ability to have OSM software monitor your system from an unattended site exists. You are
no longer asked during client installation whether you want to configure your system console as
an unattended site because of an enhancement in the OSM Notification Director.
The OSM Notification Director can be configured to run as a Windows service rather than an