OVNM 5.3 - Operations Agent for NonStop Object Configuration Client Guide

Object Configuration Client: The Understanding 39
3-5-2 E-Mail Alerts
Once thresholds are defined, OCC continuously and automatically monitors your chosen system resources and
system objects. If a violation is detected, indicating that a system object is no longer in the desired operational
state, OCC immediately triggers transmission of e-mail alerts to support personnel. This is to notify the concerned
people that manual corrective actions need to be taken. You can also configure to send e-mail alerts when the
object returns to its normal state. The e-mail alerts can be configured using the Mail tab page in the Actions
dialog box, which can be accessed using the Actions button in the Threshold dialog box.
Figure 3-9 OCC Actions Dialog box with Mail Tab Page
The e-mail feature is disabled by default. To enable e-mail escalations in case of a violation, you can use the Mail
on Violation check box. Use the Mail on Normal check box to enable e-mail alerts when the object in violation
returns to its normal state. After enabling the feature, if you deselect the check box, e-mail alerts will be
suspended.
Use the To box to specify the e-mail addresses, profile names or the distribution list to whom the alerts should be
sent. If multiple addresses are used, use commas and/or semicolons to separate them. The To box can accept
240 characters. It is mandatory to fill-out the information in this box.
In the Subject box, you need to specify the subject for the e-mail. The text in this box should not exceed 80
characters. It is mandatory to specify the subject for a mail.
The Repeat Count box allows you to specify the number of e-mail messages to be sent in case of a violation.
These e-mail messages will be sent while the object remains in violation and the counter value will be cleared
once the object goes to the normal state. If the object goes in a violation state again, e-mail messages will be
sent until the Repeat Count value is reached. The default value is set to 2 and can take a value in the range of 1-
32767.
NOTE:
The Repeat Count value does not apply to the EMS subsystem thresholds. In this case, e-mail messages
will be sent to the specified recipients whenever a violation condition is
met, unless the Burst Definition data is
configured
.
The actual message text to be sent is specified in the Violation Message box in case of violation and the Normal
Message box when the object comes back to the normal state. You can type a maximum of 1024 characters in
this box. But with substitution, the maximum size of the text can be 2048 bytes.
The Mail on escalation only check box can be selected to allow OVNM to send e-mail alerts only when an
escalation event is generated. This suppresses the email sent for a violation, but still allows the email on normal.
Even though this check box is available on EMS thresholds, it is not supported since there is no way to define an
‘escalation time period’ for EMS thresholds.