OVNM 5.3 - Operations Agent for NonStop Troubleshooting Guide

Troubleshooting HP Operations Manager 119
6-3 Messages not Getting Populated on HPOM UNIX
The following steps are intended to assist in diagnosing why NonStop messages are not flowing to the HP
Operations Manager UNIX Message Browser.
6-3-1 Check Connectivity between HPOM and NonStop Server
To check the connectivity between the HP Operations Manager server and the NonStop server, run the
ovnm_status.sh script.
# /opt/OV/ovnm/bin/ovnm_status.sh
root502500018:33:42?0:01elink
root609500018:33:42?0:03ovnm_spi
Status of OVNM NonStop Servers
SN Node(Ipaddress:Port) State.
1 \NODE(111.111.111.111:5030) Connecting
If connection is “Connecting”, verify the OVNM NonStop Server Components are running by obtaining status of
OVNM components on the NonStop Server.
This can be accomplished by starting a Telnet session and logging on to the NonStop Server having the
problems.
>VOLUME $InstVol>.OVNM
>RUN STATOVNM
This will display the current status of the OVNM Agent running on the NonStop Server. Review the status output
for errors. If an error has occurred and more information is needed, check the NonStop Server EMS event log for
additional messages. HP OVNM EMS errors events are generated with “TANDEM.OVNM” SYSID.
If OVNM components are not running on the NonStop Server then Stop and Start Agents using the following
commands.
>RUN STOPVONM
>RUN STRTOVNM
Now check the status on the UNIX Management server again.
# /opt/OV/ovnm/bin/ovnm_status.sh
If connection is still not connected, check the Elink log files on the UNIX Management Server for errors.
6-3-2 Elink Service Tracing (Communication Interface)
If problems still exist, you can view the Elink log file.
By default Elink Service logs ERROR to /opt/OV/ovnm/bin/elink.log.
Here is an example error message in the Elinks log.
ERROR: Connection failed to host \nskit01.atc-hp.com:5030(getsockopt error=239)”
error 239: Indicates that a socket error occurred when attempting to access \NSKIT01. This error occurred
because the OVNM NonStop Agent was not running on node \NSKIT01 or possible Firewall on Port 5030.
If required, the Elink tracing levels can be changed to view event messages without having to stop the Elink
Service. Changing the Tracing level can be accomplished by running the Elinktrace utility.
The elinktrace program is located in /opt/OV/ovnm/bin/Elink.
Troubleshooting HP Operations Manager