OVNM 5.3 - Operations Agent for NonStop Troubleshooting Guide

Troubleshooting HP Operations Manager 120
The following steps will change the tracing level from ERROR, which is the default value (Logging all ERROR
messages) to PROGRESS, (Trace all messages).
• Turn the tracing off using the following command.
#cd /opt/OV/ovnm/bin
#./elinktrace –off -cfg /opt/OV/ovnm/bin/elink.cfg <turns tracing off>
• Edit the Elink.cfg located in the /opt/OV/ovnm/bin directory and modify the SET ELINK TRACE
parameter to PROGRESS.
A part of the elink.cfg file has been provided for your reference
######### ELINK Configuration parameters.########
#### Possible values could be
#### PROGRESS - For all types of messages
#### WARNING - For WARNING messages only
#### ERROR - For ERROR messages only
#### NONE - For no messages
SET ELINK TRACE PROGRESS
• Now restart elink trace.
# ./elinktrace -on -cfg /opt/OV/ovnm/bin/elink.cfg
Generate a Test message using the Test Message application for the NonStop node with problems. Test message
can be executed from either HP Operations Manager Java Console or “opc”.
6-3-2-1 From the HP Operations Manager Java Console
• Locate the NonStop Node name under Nodes and right-click on it.
• Select Start>Nonstop Tools>NonStop Operator Tools>Test Message.
6-3-2-2 From opc
Drag the NonStop Node Icon (in the OVO Node Bank) to Test Message (in Application Bank –Nonstop Tools-
NonStop Operator Tools).
If no message is traced, check the NonStop EMS Log $0. If Test message are in the EMS Log, then the problem is
with the OVNM components on the NonStop Server.
If message are seen in Elink trace but are still not seen on HP Operations Manager Console, try tracing the
OVNM Smart Plug In process.
6-3-2-3 OSPI Tracing (OVNM Smart Plug In)
If problems still exist and there were no noticeable errors in the Elink log, you can verify whether the Events
messages are being received by the OVNM SPI (OSPI) process.
To enable OVNM SPI Tracing, stop the OVNM Agents on the HP Operations Manager UNIX Management
Server and run the ovnm_start_trace.sh script.
#cd /opt/OV/ovnm/bin
#ovnm_start_trace.sh
Generate a Test message using the Test Message application for the NonStop node having problems. Refer to the
procedure for Ekink Tracing.
The trace data can be viewed in /opt/OV/OVNM/bin/spi.log.
If messages are received in trace file but nor seen in the HP Operations Manager console then check to see if
policies “SPI For Nonstop Server” are installed and deployed on the UNIX HP Operations Manager Server
After testing is complete, you can turn tracing off by stopping and restarting OVNM agents on the HP Operations
Manager UNIX Management Server using the following commands.
#ovnm_stop.sh
#ovnm_start.sh