POS Transaction Analyzer User and Installation Guide, SST Version 1.2

Troubleshooting HP NonStop POS Transaction Analyzer 122
7-2 POS/TA Tracing
7-2-1 On Windows
Elink Tracing
The Elink configuration file Elink.cfg file can be used to enable tracing. To enable tracing, change the value of
the parameter SET ELINK TRACE to PROGRESS or ERROR.
By Default the value of the parameter is set to ERROR. In this scenario, only the errors will be logged. Use the
PROGRESS value for detailed tracing, in which case all the data coming from the backend will be traced. The
information is logged in the elink.log file.
POSLoggerService
The Log level parameter of the POSLogger service can be utilized for problem tracing. The parameter can have
the following values:
• 4: Only Fatal messages will be logged
• 3: Only Error and Fatal messages will be logged
• 2: Only Error, Fatal and Warning messages will be logged
• 1: This is the highest level of tracing and all the messages will be logged
The messages are logged in the POSlogger.log file.
POSMonitoring Service
The Log Debug Info parameter of the POSMonitoring service can be set to TRUE for the detail analysis. The
information is logged in the POSmon.log file.
POSStatgen Service
The POSStatgen service logs all the error information in POSstatgen.log file, which can be used for
troubleshooting.
POSMaintain Service
The POSMaintain service logs all the error information in POSmaintain.log file, which can be used for
troubleshooting.
POSStatisticsAdjustment Service
The PosStatAdj service marks all the transactions that arrives late and are marked in the stat calculation as missed
transactions. This will automatically adjust these transactions to the corresponding stats.
ConsolePosStatAdj Application
The ConsolePosStatAdj application runs in the console mode and marks all the transactions that arrives late in the
stat calculation as missed transactions. This will adjust the transactions to the corresponding stats according to
the following modes:
• Force: This mode is required to forcefully recalculate the whole stat for the specified interval irrespective to
the status of the transaction (missed/normal).
• Adjust: In this mode the missing transactions are adjusted in the stat table.
• Analyze: This mode will show the count of all the missing transactions in the stat interval.
Syntax: ConsolePosStatAdj [-from <FromTime>] [-to <ToTime>] [-action <ActionType>]
CommandandControl Service
The CommandandControl Service logs all the errors, warnings and information messages in the
POSCommandControl.log file, which can be used for troubleshooting.