RSC/MP Installation and Configuration Guide

B Installation Troubleshooting
This appendix describes the test programs and procedures for checking the installation
and configuration of RSC/MP and how to report problems to HP Global Customer
Support Center (GCSC).
Notes About Diagnostic Clues
Many things that can go wrong in the RSC/MP system (such as misconfigurations, API
programming errors, operational and network failures) can be diagnosed using the
RSC/MP primary logging functions. However, certain serious error situations (such as
exhaustion of certain operating-system resources) may preve nt RSC/MP from using its
normal logging mechanism. If your system seems to operate incorrectly (processes
hang or exit unexpectedly), check for the following telltale files and report them to
technical support.
For Windows or UNIX: Check the bin subdirectory of the RSC/MP install for any
file whose name starts with ―nif‖ and ends with ―.BAD‖ such as nif206.BAD.
For NonStop: Check in the produc t installation subvolume for any file whose name
starts with ―ZZBAD‖ such as ZZBAD206.
How to Test the Configuration
RSC/MP includes diagnostic test programs that can help verify that the host TDP and
the workstation are properly configured. Although these programs supply basic
performance information, they are not appropriate for use as benchmark tools.
The RSC/MP test host server program (TDDSVR) echoes a test message back to a
workstation; no database I/O operation takes place. The sample TDP start up file
STARTRSC shipped with the TDP includes a RUN statement to start the TDDSVR.
Note. The RSC/MP test server must be named $TDD for the RSC/MP test program to work.
The RSC/MP test programs are:
RSCTESTW and RSCPINGW for Windows
RSCTEST64 and RSCTESTW64 for Windows Vista (64-bit) clients
RSCTEST for Windows and UNIX
All of these programs rely on the RSC.INI file for their configuration. RSCTESTW
allows setting of some options. To verify the installation and configuration, start the
RSC/MP test program. This program will report the status of the connection.
If the RSC/MP test program fails or returns an error message, use the information in
the rest of this appendix to diagnose and correct the error condition.
HP NonStop Remote Server Call (RSC/MP) Installation and Configuration G uide — 52235 8- 013
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