RSC/MP Installation and Configuration Guide

Installing RSC/MP on Windows Workstations

Viewing Error Messages

In general, RSC/MP error messages are reported using return codes from the RSC/MP

API. Additional information in the form of log messages are written to the RSC/MP and

Piccolo log files as described in Specifying Piccolo Logging on page 5-17. When

RSC/MP runs as a service, however, fatal startup errors are written to the system

event logs to assist in troubleshooting unattended startup failures.

On starting the RSC and Piccolo Services using the Services Control Panel, failure to

start either will be reported with a service-specific error code. This code can be used to

show the details of the error by following these steps:

1. Open the system Event Viewer.

2. From the Log menu, choose Application.

3. Find the event logged event:

Source is ―RSC‖ or ―Piccolo‖, and

Event number that matches the ―service-specific error code‖ that was reported

by the Services Control Panel.

4. Double-click on the matching event to see a detailed error message.

When RSC/MP is configured to start automatically at system boot and the startup fails,

the Service Control Manager will log the service-specific error code to the system

event log under the System log. To diagnose a failed automatic startup, access the

System log first to retrieve this code, then use the Application log to look it up

according to the steps shown above.

Un-installing

RSC/MP when RSC/MP is Running as a Service

To remove RSC/MP cleanly, you must un-install the RSC and Piccolo Services first (if

installed) then remove the RSC/MP product. Un-installing RSC and Piccolo Services is

described in Removing the RSC and Piccolo Services on page 4-12.

Using Multiple Instances of RSC/MP

Multiple instances of RSCPIPE are not allowed when RSC/MP is installed as a service.

However, this rule does not prevent multiple instances of RSC/MP applications. The

single RSC Service supports all RSC/MP applications. Additionally, the value of the

API option SUBSYSTEM_NAME is ignored when RSC/MP is installed as a service.

HP NonStop Remote Server Call (RSC/MP) Installation and Configuration

G uide

—

52235 8- 013

4 -1 3