ServerNet Cluster 6780 Operations Guide (G06.24+, H06.03+)

Troubleshooting and Replacement Procedures
ServerNet Cluster 6780 Operations Guide—525606-002
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Troubleshooting SNETMON
Using ZZAA* (Attachment) Files
More detailed information is provided in the OSM alarm attachment file for the alarm.
OSM alarm attachment files are named ZZAA* and are attached to problem incident
reports.
To find the ZZAA* file for the alarm you are interested in:
•
List all of the ZZAA* files in the $SYSTEM.ZSERVICE subvolume using the
FILEINFO command:
TACL> FILEINFO $SYSTEM.ZSERVICE.ZZAA*
•
Look for the ZZAA* file with the same timestamp as the time shown in the Alarm
time field on the Alarm Detail dialog box.
To view a ZZAA* (attachment) file, refer to the OSM Notification Director online help for
viewing an incident report attachment.
ServerNet Cluster Alarms
The OSM Service Connection can display ServerNet cluster alarms on the MSEB,
ServerNet Cluster, Switch, and ServerNet Fabric resources. Repair actions are
provided for each alarm.
Many alarms are dialed out to your service provider. Some are dialed out from all
reporting nodes in the cluster, and others are only dialed out from one node (the first
node that discovers the problem).
Troubleshooting SNETMON
The SNETMON process ($ZZKRN.#ZZSCL) and the ServerNet cluster subsystem
($ZZSCL) must be in the STARTED state on a system in order for the system to join a
ServerNet cluster. $ZZKRN.#ZZSCL is a persistent process that should be configured
to be started at all times.
To troubleshoot SNETMON:
1. Verify that SNETMON and the ServerNet cluster subsystem are started. Either:
•
Using the OSM Service Connection, select the ServerNet Cluster resource in
the tree pane. In the attributes pane, check the value of the ServerNet Cluster
State attribute. See Figure 3-5 on page 3-14.
•
At an SCF prompt:
-> STATUS PROCESS $ZZKRN.#ZZSCL
-> STATUS SUBSYS $ZZSCL
Note. If SNETMON ($ZZKRN.#ZZSCL) does not appear to be available, it might be
configured using a different symbolic name. Use the SCF INFO PROCESS $ZZKRN.*
command to display a list of all currently configured generic processes.