ServerNet Cluster 6780 Operations Guide (G06.28+, H06.05+)

SCF Error Messages
ServerNet Cluster 6780 Operations Guide—525606-003
6-20
If You Have to Call Your Service Provider
If You Have to Call Your Service Provider
If the recovery for an error message indicates you should contact your service provider,
be prepared to supply the following information. (If the error caused SCF to terminate,
reenter SCF.)
1. Enter a LOG command to collect the following displays into a single file. For
example:
-> LOG PROBLEM !
2. Enter a LISTPM command to collect information about the product versions of the
SCF components, a list of the product modules on your system, and information
about any product modules running when the error occurred. For example:
-> LISTPM
3. Enter a VERSION PROCESS, DETAIL command for any process you suspect
could be related to the error. For example:
-> VERSION PROCESS process , DETAIL
4. Enter an ENV command to collect information about the SCF environment that was
present when the error occurred. For example:
-> ENV
If the error caused SCF to terminate, respecify any environmental characteristics
that were present when the error occurred.
5. Enter these commands to capture the contents of the SPI buffer:
-> DETAIL CMDBUFFER, ON
-> DETAIL RSPBUFFER, ON
6. Reproduce the sequence of commands that produced the SCF error.