SNAX/APC Management Programming Manual

Before You Report a Problem
Error Numbers and Error Lists
A–2 111813 Tandem Computers Incorporated
5. EMS logs—include the event (EMS) logs that were active when the problem
occurred.
6. Saveabend file—if SNAX/APC abends or hangs, it is important to get the SAVE
file of the SNAX/APC server. To accomplish this, when SNAX/APC drops into
Inspect, or if it hangs and you invoke Inspect using the DEBUG command, issue
the SAVE command.
7. Configuration/Startup files—if a configuration problem is suspected, the SCF
configuration file or an SCF command display of the following command can be
useful:
INFO PROCESS $ apc-process-name , SUB ALL, DETAIL
9. Other files—other files might include APCLMAP, which resides on the
SNAX/APC installation subvolume and is used in formatting traces, and SNAX
line trace files from the underlying access method (SNAX/XF, SNAX/APN, or
SNAX/CDF). SNAX line trace files might be helpful when all else fails or when a
low-level problem (that is, within the lower SNA layers or basic line connectivity)
is encountered. The SNAX line trace should be accompanied by the SCF displays
of the SNAX lines, physical units (PUs) and logical units (LUs) that SNAX/APC
utilizes.