SNAX/XF and SNAX/APN Event Management Programming Manual

SNAX/APN Event Messages
SNAX/XF and SNAX/APN Event Management Programming Manual—426859-001
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Recovery. Abort and restart the LU, and then begin a trace on the line. If the message
appears again, stop the trace, contact the Global Customer Support Center, and submit
the trace file. When you finish the trace, abort the LU and do not restart it until the
hardware is tested.
When contacting the Global Customer Support Center, provide all relevant information
as follows:
•
Descriptions of the problem and accompanying symptoms
•
Details from the message(s) generated
•
Supporting documentation such as Event Management Service (EMS) logs, trace
files, and a CPU dump, if applicable
If your local operating procedures require contacting the Global Customer Support
Center (GCSC), please also supply your system number and the numbers and versions
of all related products.