SST Operations Bridge Administration Guide, Version 1.1

Faults and Fault Categories 106
11-3 Fault Categories
Faults can be grouped into categories for easy manageability using Fault Categories. You can create fault
categories using the Faults and Fault Categories option in the Manage menu. Fault categories can also be used
in the SST/OB Web interface in the Search screen. Fault categories can be created to search for all Terminals
that have a certain type of faults. For example, “Communication problems” category can be created and
faults can be assigned to this category. This category can be used to list all Terminals that have “communication
problems”. These categories are also used for calculation of summarized data for faults and availability of
terminals.
The following fault categories are available out-of-the-box with SST/OB:
• All Faults
• Cash Out
• Comms Down
• General
• Hardware
• Host Down
• In Maintenance
• In Replenishment
• Software
• Supply Out
• Unassigned
• Vandalism
11-3-1 Creating new Fault Categories
Follow the steps below to create new custom fault category:
1. Click on the Faults and Fault Categories option in the Manage menu. This displays the Custom Faults and
Fault Categories Manager dialog box. Click on the Fault Categories tab to access the corresponding tab
page.
Figure 11-4 Custom Faults and Fault Categories Manager Dialog Box – Fault Categories
2. Select the Click to add a Category option from the Faults in the selected category area and specify the name
of the new category. A new fault category is created.
3. To add the faults in the category, click on All Faults item and select the faults from Faults in the selected
Category area and drag and drop the selected faults on to the new category.