SST Operations Bridge Administration Guide, Version 1.1

Global Parking and SLA Timers 62
7 Global Parking and SLA Timers
SST/OB provides you with the option to configure the Parking and SLA Timers for the Terminals in your
environment. It also enables you to specify the display and formatting options.
SLA Timers and Parking is provided to assist the operators to distinguish long standing problems using color
coding. It also assists the managers to find out which operator/service personnel is taking how long to fix a
problem.
You can set the Parking and SLA Timers for Policy Views globally for all the Terminals in your environment using
the Global Parking and SLA Timers dialog box. To access the dialog box, click on the Global Parking and SLA
Timers option in the Tools menu.
Figure 7-1 Global Parking and SLA Timers Dialog Box
You can configure the following parameters using the Global Parking and SLA Timers dialog box:
• Parking Timer
You can use the check box in the Global Parking and SLA Timers tab page Parking Timer area to specify
the time a Terminal has to be in violation before displaying it in a Policy View. Select the Show a Terminal
in a Policy View only after it has been in violation for at least check box and specify the Parking Timer in
Hours and Minutes.
• SLA Timers
When a Terminal is displayed in a Policy View after the expiry of the Parking Timer, you can group the
Terminals into Warning, Minor, Major and Critical severity levels and specify the time after which the
Terminals will be displayed in a group under the following headings:
• Before going into service: The Terminals out of parking, but no action has been taken as yet.
• After going into service: The Terminals out of parking and some action (acknowledgement/email
alert sent) has been taken.