SST Operations Bridge Troubleshooting Guide, Version 1.1

Troubleshooting SST/OB Client Application 16
5 Troubleshooting SST/OB Client Application
5-1 Database Connection Failed
If the connection of the SST/OB Client with the database server is lost, the following error message will be
displayed.
Figure 5-1 Database Connection Failed
To troubleshoot the problem, perform the following steps:
• Check the ODBC DSN Connection
DSN is required to create an ODBC connection between your Client application and the database.
Make sure that the connection is working properly.
• Check the DB system up/down status.
Check the network connectivity of the system where Database is installed. Ensure that the network
connection is UP and running.
• Check if the Internet connection cable is unplugged
Ensure that the Internet connection cable is not unplugged to ensure connectivity between the SST/OB
Client and the SSTOB database.