SST Operations Bridge Troubleshooting Guide, Version 1.1

Troubleshooting SST/OB Client Application 21
5-11 Substitution Parameters and Thresholds
The Substitution parameters will work only for "Policy Action" not for "Threshold”. If the parameters are used
with Thresholds, the ,following error will be logged:
Never assign a substitution threshold to count/percentage based thresholds it
only works for Cell based threshold (Threshold Alert Template--> Alert Text)
Threshold Result: (4) Error executing Threshold "User"(Conditions: Hardware
Problems): TP: Replacement Error 4: ( Return code: -1 -> State: 37000, Native:
137) : [Microsoft][ODBC SQL Server Driver][SQL Server]Must declare the scalar
variable "@count".SELECT ' '+CAST([Terminal ID] AS VARCHAR(200))+' ' FROM
LOCALVIEW_5 WHERE (@count > 4)
5-12 Changing DisplayLCT Parameter Value in Web.config
When you change the DisplayLCT parameter value in the web.config file and click on the Show button without
logging out from SST/OB Web Client, the following error message is displayed:
A field or property with the name 'Ended At' was not found on the selected data
source.
To troubleshoot this error, make sure that you logout and login again in SST/OB Web Client after making the
changes in the web.config file.
5-13 Terminals Not Displayed
While installing SST/OB Application Server if an incorrect node name has been specified, the following
components will not display any of the terminals:
• Terminal Browser
• Views under Dashboards
• Manage Data
• Faults/Events Browser
To troubleshoot the problem, perform the following steps:
 Check if the SSTOB Database atd, atmprofiles, all Centralview and Localviews tables display the records.
 Check if ‘Customatmdata’ table in SSTOB database displasy any records. If it does not, then while
installing the SST/OB Application Server package the NODENAME specified was incorrect.
 Check whether the Node name specified in elink.cfg file is the same as that of the backend.
NOTE: Ensure that the Node name specified in Elink.cfg and Node name from the HP NonStop Server
should be the same.
Follow the steps given below to change the node name in elink.cfg file:
1. Stop the SST/OB front-end services.
2. Open the Elink.cfg file.
3. Specify the correct Node Name.
4. Restart the front-end SST/OB Services.
Troubleshooting SST/OB Client Application