SST Operations Bridge Troubleshooting Guide, Version 1.1

Contents
Preface
Before You Begin ..................................................................................................................................... 4
Who Should Read This Guide ................................................................................................................... 4
Organization .......................................................................................................................................... 4
HP SST/OB Documentation....................................................................................................................... 4
1 General SST/OB Troubleshooting Checklist
2 Troubleshooting SST/OB Installation on Windows
2-1 Missing Executable Files................................................................................................................. 7
2-2 Connection Problem with the SQL Server ..........................................................................................7
2-3 Database Already Exists................................................................................................................. 8
2-4 Server Roles not Assigned............................................................................................................... 8
2-5 Services not Started in Case of Windows Authentication .................................................................... 9
3 Troubleshooting SST/OB Application Server
3-1 Application Server Services Log File Shows Database Connection Lost ............................................... 11
3-2 Restarting a Service ..................................................................................................................... 11
3-3 Enabling Detailed Tracing ............................................................................................................ 12
3-4 Increasing the Log File Size........................................................................................................... 13
3-5 Gather Service Log Warning Message........................................................................................... 13
3-6 Processor Service Error Message ................................................................................................... 13
4 Troubleshooting HP NonStop SST Agent
4-1 Checking SST/OB Process Status on HP NonStop Server.................................................................. 14
4-2 Checking SST/OB HP NonStop Server Process Log File.................................................................... 14
4-3 Increase Log File Size................................................................................................................... 14
4-4 Increase Size of Host DB Database ................................................................................................ 14
4-5 Starting EMON ........................................................................................................................... 14
4-6 SST/OB License Key Issue ............................................................................................................ 15
5 Troubleshooting SST/OB Client Application
5-1 Database Connection Failed ......................................................................................................... 16
5-2 SST/OB Components/Services Status ............................................................................................ 17
5-3 SST/OB Database Connections Status ........................................................................................... 18
5-4 SST/OB Client Log File Size and Location ...................................................................................... 18
5-5 User Not Able to View Default SST/OB Web Page.......................................................................... 19
5-6 SST/OB Reports – Object Reference Not Found .............................................................................. 19
5-7 User Unable to View Reports......................................................................................................... 19
5-8 Enable TCP/IP Protocol ................................................................................................................ 20
5-9 Enabling Export to Excel Functionality ............................................................................................ 20
5-10 Terminal Sets Permissions and SQL Views ....................................................................................... 20
5-11 Substitution Parameters and Thresholds ..........................................................................................21
5-12 Changing DisplayLCT Parameter Value in Web.config ..................................................................... 21
5-13 Terminals Not Displayed .............................................................................................................. 21
6 Troubleshooting SST/OB Database
6-1 Troubleshooting a Full Transaction Log ........................................................................................... 22
6-2 How to Tackle SQL Server Machine Renaming ................................................................................ 22
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