SST Operations Bridge Troubleshooting Guide, Version 1.1

Preface 4
Preface
SST Operations Bridge (SST/OB) is specially designed to provide an across-the-board solution for managing
Problem, Change and Asset management in your Terminal environment.
The SST Operations Bridge Troubleshooting Guide provides information related to common troubleshooting
queries.
Before You Begin
As the administrator who administers the SST/OB, you should be familiar with the Terminal environment, HP
NonStop Servers, Microsoft SQL Server Database, network protocols, client/server architecture and basic
Microsoft Windows navigation.
Who Should Read This Guide
The target audiences for the Guide are the people working in the systems operation/support groups, responsible
for using SST/OB Client Application for managing the Terminal environment.
Organization
The guide is organized as follows:
Sr. No Chapter Name Description
Chapter 1. General SST/OB Troubleshooting
Checklist
This chapter provides a general checklist for troubleshooting
common SST/OB issues.
Chapter 2. Troubleshooting SST/OB Installation on
Windows
This chapter provides common SST/OB installation related
troubleshooting information on Windows.
Chapter 3. Troubleshooting SST/OB Application
Server
This chapter provides common troubleshooting information
for SST/OB Application Server.
Chapter 4. Troubleshooting HP NonStop SST Agent This chapter provides common HP NonStop SST Agent
troubleshooting information.
Chapter 5. Troubleshooting SST/OB Client
Application
This chapter provides common troubleshooting information
for SST/OB Client Application.
Chapter 6. Troubleshooting SST/OB Database This chapter provides common troubleshooting information
for SST/OB Database.
Document
Feedback Form
Document Feedback Form Provides a documentation feedback form for the users.
HP SST/OB Documentation
This section provides an overview of the Operations Bridge documentation and their contents.
Manual Description Media
SST Operations Bridge Concepts
Guide
Provides information on the SST/OB product, the features/benefits the
software offers along with its architecture and data-flow.
PDF
SST Operations Bridge
Installation Guide
Provides information on how to install the various components of SST/OB. PDF
HP NonStop SST Agent
Installation Guide
Provides information on how to install HP NonStop SST/Agent PDF
SST Operations Bridge
Administrator Guide
Provides information on the SST/OB Client Application and how to use
various features of the product for the SST/OB Administrator.
PDF
SST Operations Bridge User
Guide
Provides information on the SST/OB Client Application and how to use
various features of the product.
PDF
Preface