SST Operations Bridge Troubleshooting Guide, Version 1.1

General SST/OB Troubleshooting Checklist 6
1 General SST/OB Troubleshooting Checklist
1. Check if SST/OB Client is up & running and healthy.
2. Check if SST/OB Application Server is running. Use Services to check the status of the following services
a. SST/OB Alerts Processor
b. SST/OB Command and Control
c. Elink service
d. SST/OB Event Correlator Agent
e. SST/OB Gather
f. SST/OB Mail Agent
g. SST/OB Processor
h. SST/OB NSK Event Logger
i. SST/OB Transaction Stat Agent
3. Check if the network connection is established. You can also check the connection health using NonStop
Nodes Status on SST/OB Application Server system.
4. Your TCP/IP port should be enabled for the SQL Server to transfer the data between your Application and
the Server.
5. In case your Microsoft SQL Server is listening on TCP/IP port other than the default port 1433 then your
SQL Server name format should be <SQL_Server>,<Port_Number>.
6. User must have the Administrative privileges to register and start the services of SST/OB Application Server.