SST Operations Bridge Web Client Guide, Version 1.1

SST/OB Web Client Application 19
4-3 Taking Actions on Problems
The Terminals displayed in a Policy View can have the following status:
• Acknowledged
• Unacknowledged
• Closed
4-3-1 Acknowledging a Problem
Acknowledging a current problem on a Terminal displayed in a Policy View will prevent new alert notifications
from being generated until the problem is unacknowledged or the underlying problem is closed.
Follow the steps listed below to acknowledge a problem.
1. Right-click on a Terminal in a Dashboard View Details area and select the ActionÆ Acknowledge Problems
option.
Figure 4-4 Acknowledge Problems Option
2. The Acknowledge Problems dialog box is displayed. In the Reason/Description box, specify the reason for
acknowledging the problem on the selected Terminal.
Figure 4-5 Acknowledge Problems Dialog Box
SST/OB Web Client Application