SWAN Concentrator and WAN Subsystem Troubleshooting Guide

SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008
1-1
1
Troubleshooting the SWAN
Concentrator and WAN Subsystem
This section provides a flowchart to guide you through the ServerNet Wide Area
Network (SWAN) and WAN troubleshooting process (see Figure 1-1 on page 1-2).
Topics described in this section include:
•
SWAN/WAN Troubleshooting Process on page 1-2
•
What to Do if You Can't Solve a Problem on page 1-3
•
Gathering Files for GMCSC Analysis on page 1-3
•
Tracing a Communications Line on page 1-4
•
Finding SWAN Concentrator and WAN Subsystem Event Messages in the Event
Log on page 1-4
•
Viewing SWAN Concentrator Alarms on page 1-6
•
Recovering From a SWAN Concentrator Alarm on page 1-6
Note. Throughout this guide when a distinction between a SWAN concentrator (T3880) and a
SWAN 2 concentrator (T3881) is not required, SWAN concentrator is used as a collective term.