SWAN Concentrator and WAN Subsystem Troubleshooting Guide

Troubleshooting the SWAN Concentrator and WAN
Subsystem
SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008
1-2
SWAN/WAN Troubleshooting Process
SWAN/WAN Troubleshooting Process
Figure 1-1 outlines the troubleshooting process for SWAN or SWAN 2 concentrator
and WAN subsystem. Always begin at Step 1: Gather Information. The order of the
remaining steps is determined by the event messages and alarms received in Step 1.
For more information about the steps in this flowchart, for:
•
Step 1: Gathering information, see: Finding SWAN Concentrator and WAN
Subsystem Event Messages in the Event Log on page 1-4 and Viewing SWAN
Concentrator Alarms on page 1-6.
•
Step 2, see: Verifying the SWAN Configuration on page 2-1.
•
Step 3, see: Verifying the WAN Subsystem on page 3-1.
•
Step 4, see: Verifying the SWAN Hardware on page 4-1.
Figure 1-1. SWAN/WAN Troubleshooting Process Flowchart
Examine Event
Messages
Verify the SWAN
Configuration
Verify the Device
Object
Configuration
Step 1: Gather Information
Step 2: Verify the Configuration
View OSM or
TSM Alarms
Verify the SWAN
Hardware
Verify the SWAN
Cabling
Verify the LAN
Hardware
Step 4: Verify the Hardware
How to Fix the
SWAN
Configuration
How to Fix a
Device Object
Configuration
How to Start
WAN
Processes
and Objects
How to Fix
SWAN
Hardware
How to Fix
SWAN
Cabling
How to Fix
LAN Hardware
Verify the WAN
Processes and
Objects
Step 3: Verify the Software
VST002.vsd