SWAN Concentrator and WAN Subsystem Troubleshooting Guide

Hewlett-Packard Company—426992-008
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SWAN Concentrator and WAN
Subsystem Troubleshooting
Guide
Glossary Index Examples Figures Tables
What’s New in This Guide vii
Guide Information vii
New and Changed Information vii
HP Encourages Your Comments viii
About This Guide ix
Who Should Use This Guide ix
How This Guide Is Organized x
Related Manuals xi
Notation Conventions xii
Abbreviations xvii
1. Troubleshooting the SWAN Concentrator and WAN
Subsystem
SWAN/WAN Troubleshooting Process 1-2
What to Do if You Can't Solve a Problem 1-3
Gathering Files for GMCSC Analysis 1-3
Tracing a Communications Line 1-4
Finding SWAN Concentrator and WAN Subsystem Event Messages in the Event
Log 1-4
Viewing SWAN Concentrator Alarms
1-6
Recovering From a SWAN Concentrator Alarm 1-6
SWAN Download Error Alarm 1-7
Network Error Alarm 1-7
I/O Process Error Alarm 1-8
SWAN Memory Error Alarm 1-8
Hardware Error Alarm 1-8
IOP Line Parameters Error Alarm 1-8
SWAN Kernel Error Alarm 1-8
Incorrect Logical Configuration Alarm 1-9
Clearing a SWAN Concentrator Alarm 1-10