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SWAN Concentrator and WAN Subsystem Troubleshooting Guide

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Contents
SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008
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2. Verifying the SWAN Configuration
2. Verifying the SWAN Configuration
Verifying a SWAN Concentrator Configuration 2-1
Correcting SWAN Concentrator Configuration Errors 2-5
Correcting the Ethernet Adapter Configuration 2-5
Correcting the TCP/IP Process Configuration 2-7
Correcting the SWAN Concentrator IP Addresses 2-8
Correcting a WAN Subsystem Process Configuration Problem 2-9
Verifying a WAN Subsystem Device Configuration 2-9
Changing a WAN Subsystem Device Configuration 2-11
HP Manufacturing Naming Conventions (G06.26 and Earlier RVUs) 2-13
G4SA Naming Conventions (G06.24, G06.25, and G06.26 RVUs) 2-15
HP Manufacturing Naming Conventions (for G06.27 and Later RVUs and H06.03 and
Later RVUs and J06.03 and Later RVUs) 2-17
3. Verifying the WAN Subsystem
Verifying the WAN Subsystem Processes and Objects 3-1
Starting the WAN Subsystem Processes and Objects 3-4
Identifying the WAN Subsystem Processes and Objects 3-6
Determining the Name of the SWAN Concentrator Used by a WAN Subsystem IOP
or the Names of the WAN Subsystem IOPs Configured to Use a SWAN
Concentrator 3-6
Determining the TCP/IP Processes and IP Addresses That Support a SWAN
Concentrator 3-7
Determining the LIFs Associated With the TCP/IP Processes and IP Addresses
That Support a SWAN Concentrator 3-7
Determining the E4SAs, FESAs, GESAs, or G4SAs to Which a SWAN
Concentrator is Connected 3-8
Determining the WANMgr Processes 3-8
Determining the ConMgr, SNMP Trap Multiplexer, TFTP Server, WANBoot, and
SNMP Agent Processes That Support a SWAN Concentrator 3-8
Determining the Names of the SWAN Concentrators Configured on a System 3-8
4. Verifying the SWAN Hardware
Verifying the SWAN Concentrator Hardware 4-2
How to Run a Test Action 4-2
Correcting SWAN Concentrator Hardware Problems 4-3
Firmware and Battery Problems 4-3
Error IDs related to OSM or TSM Test Action Failure 4-4
SWAN Concentrator Cabling 4-10
Common Cabling Problems 4-11