SWAN Concentrator and WAN Subsystem Troubleshooting Guide

Verifying the SWAN Hardware
SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008
4-3
Correcting SWAN Concentrator Hardware Problems
Correcting SWAN Concentrator Hardware
Problems
•
Firmware and Battery Problems
•
Error IDs related to OSM or TSM Test Action Failure
Firmware and Battery Problems
There are new updates for T7954 AAP firmware (FW) update and SWAN 2 battery
replacement procedures.
T7954 AAP Firmware Update Instructions:
When updating T7954 AAN or earlier firmware to T7954 AAP or later firmware, refresh
the SWAN 2 battery status with one of the following actions:
•
System running OSM
°
Issue OSM Rediscover actions on all SWAN-2 batteries
°
Restart $ZCMOM for the system running OSM
•
System running TSM
°
Stop and restart proc $zzkrn.#tsm-srm
In the next 24 hours, if any battery reports a failure event, it is a bad battery, and must
be replaced. For the battery replacement procedure, see the SWAN 2 Installation and
Support Guide.
SWAN 2 Battery Replacement Instructions
After replacing a battery, refresh the battery status of the new battery and clear the
hardware alarm of the failed battery with one of the following actions:
•
System running OSM
°
Issue OSM Rediscover actions on all SWAN-2 batteries
°
Restart $ZCMOM for the system running OSM
•
System running TSM
°
Stop and restart proc $zzkrn.#tsm-srm
In the next 24 hours, if any battery reports a failure event, it is a dead-on-arrival (DOA)
battery and must be replaced. For the battery replacement procedure, see the SWAN 2
Installation and Support Guide.