SWAN Concentrator and WAN Subsystem Troubleshooting Guide

Verifying the SWAN Hardware

SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008

4-4

Error IDs related to OSM or TSM Test Action Failure

If an OSM or TSM test action fails, an error ID is returned. To display a brief

explanation of an error, from the Actions dialog box, click Show detail. If you want more

detailed information about how to recover from an specific error, see the error ID you

are interested in from the table below:

Error ID 1000012

This error indicates conditional success. For example, for the Test Full Path Access

test action, this error is returned if the backup path is functional but the primary path is

not.

Error ID 1000018

This error is returned when a serious internal error has occurred in the WAN

subsystem software. There is no recovery for this error.

Error ID 1000020

This error is returned if there is a problem in the Ethernet 4 ServerNet adapters

(E4SAs), Fast Ethernet ServerNet adapters (FESAs), Gigabit Ethernet ServerNet

adapters (GESAs), or Gigabit Ethernet 4-port ServerNet adapters (G4SAs) to which

the SWAN concentrator is connected.This error is also returned if a problem exists in

the preferred and/or alternate TCP/IP processes that support the SWAN concentrator.

To recover from this error:

1. Verify that the E4SAs, FESAs, GESAs, or G4SAs to which the SWAN concentrator

is connected are operational.

a. Verify that the ADAPTER object for each E4SA, FESA, GESA, or G4SA is in

the STARTED state by using the SCF STATUS ADAPTER command for the

SLSA subsystem:

STATUS ADAPTER $ZZLAN.adapter-name1

STATUS ADAPTER.$ZZLAN.adapter-name2

Verifying That the ADAPTER Object for a LAN Adapter is Started on

page A-20 shows the output of this command.

1000012 1000018 1000020 1000022

1000023 4002009 4002010 4002013

4002014 4002015 4002016 4002017

4002018 4002027 4002028 4002029

4002030 4002031 4002032