SWAN Concentrator and WAN Subsystem Troubleshooting Guide

Verifying the SWAN Hardware
SWAN Concentrator and WAN Subsystem Troubleshooting Guide—426992-008
4-7
Error IDs related to OSM or TSM Test Action Failure
Error ID 1000023
This error is returned if a problem exists in the adapters to which the SWAN
concentrator is connected. This error is also returned if a problem exists in the
preferred and/or alternate TCP/IP processes that support the SWAN concentrator or if
the SWAN concentrator is configured incorrectly.
To recover from this error:
•
Perform the recovery steps described for Error ID 1000020
•
Verify that the SWAN concentrator is configured correctly, and correct any SWAN
concentrator configuration errors.
•
Retry the test action.
Error ID 4002009
This error is returned when the specified firmware object code file does not exist. To
recover from this error, make sure that the required firmware object code file exists,
then retry the Firmware Update action.
Error ID 4002010
This error is returned when the VPROC for the specified firmware object code file could
not be obtained. To recover from this error, make sure that the correct firmware object
code file is specified, then retry the Firmware Update action.
Error ID 4002013
This error is returned if the firmware object code file attribute (KERNELCODE) for the
SWAN concentrator is not configured. To recover from this error, you must alter the
KERNELCODE attribute, then retry the Firmware Update action. To alter the firmware
object code file attribute for a SWAN concentrator:
1. Stop the active customer applications that use the communications lines
configured for the SWAN concentrator.
2. Stop active communications lines that are configured for the SWAN concentrator:
STOP LINE $LINE1
If you do not know the names of the communications lines that are configured for
the SWAN concentrator, use the SCF STATUS ADAPTER command with the SUB
ALL option to identify them:
STATUS ADAPTER $ZZWAN.#adapter-name, SUB ALL