Tandem Logon Manager for IBM Systems (ILOGMGR) Manual

Tandem Logon Manager for IBM Systems (ILOGMGR) Manual—127335 5-1

Reporting Problems

If a problem occurs while using the ILOGMGR, one or more error messages are

returned to the console operator. Information about ILOGMGR messages is included

along with recovery information in Appendix A, “Error Messages and Sense Codes,” of

this manual.

Support of the ILOGMGR is typically done by IBM Data Center support personnel.

If you encounter an abnormal termination, save the abend dump produced to the

SYSUDUMP data set and forward the abend dump to Tandem support personnel.

If improper processing is detected, save a VTAM GTF trace of the ILOGMGR APPL

objects and forward it to Tandem support personnel. Be sure to save this trace with

TYPE=BUF specified and a forced abend dump. To cancel the ILOGMGR job, use the

following MVS CANCEL command, making sure to include the DUMP option:

C procedure-name,DUMP

where procedure-name is the name of the startup procedure that was used.

For more information about VTAM traces, see the VTAM Diagnosis Guide.

For information about SNAX/APN line traces used to troubleshoot problems with the

Tandem system, see the SCF Reference Manual for SNAX/APN.