TFDS Manual

Using TFDS

Tandem Failure Data System (TFDS) Manual—520628-003

2-6

What to Do After a Software Failure

A software failure event in the EMS log notifies you of a software failure. This event

contains information such as the product number and halt code related to the incident.

Notification is also available through your system-management tools.

For critical failures, a dial-out feature is available through your system-management

tools to forward the event to your service provider.

What you need to do next depends on your configuration:

•

If TFDS is running and configured for automatic dumping and reloading, the EMS

log prompts you to mount a tape (optional) when TFDS completes its analysis and

data collection. Then, if necessary, retrieve the tape that contains the failure data

and forward it to your service provider.

•

If TFDS is not running or is not configured for automatic dumping and reloading,

you can manually dump the processor, but the process remains down until a reload

is performed.