TS/MP System Management Manual (G06.24+, H06.03+)

Maintaining a PATHMON Environment
NonStop TS/MP System Management Manual—541819-001
5-29
Information to Include When Reporting Problems
Information to Include When Reporting
Problems
When requesting your HP representative’s help in resolving a problem with NonStop
TS/MP, you can greatly enhance the representative’s ability to help you by providing
this information, where applicable.
PATHMON Environment
These files and information apply to the PATHMON environment as a whole.
Version Procedure
Use the VPROC procedure to get the product version for the applicable PATHMON
components, as follows:
>VPROC
Enter filename:
>$<vol.subvol>.PATHCOM
>$<vol.subvol>.PATHMON
where $vol.subvol is the system volume and subvolume on which the desired
component resides.
Event Log and CONFLIST
Be sure to collect any PATHMON and EMS log files. Also include the
$SYSTEM.SYSnn.CONFLIST file.
Configuration and Startup Information
If you are able to reproduce the problem, give the HP representative a simple test case
illustrating the problem along with a description of how to reproduce it. Otherwise, give
the representative the object modules and data files (PATHCONF files) making up the
PATHMON configuration when the error occurred.
PATHMON-Specific Problems
Collect this information when you detect a problem with the PATHMON process itself.
PATHMON Dump
As explained in Requesting Error Dumping on page 2-11 you can request error
dumping by specifying either the SET PATHMON, DUMP ON command or the
CONTROL PATHMON command. If you request your HP representative’s help in
analyzing a problem, the representative will likely require a DUMP file. It is therefore
recommended that DUMP be set to ON for production systems.