Virtual TapeServer 6.03.41 Installation Guide

Troubleshooting | 103
grep –ni string logfile
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more logfile
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SCSI converter
During normal operation, the LEDs on the SCSI converter blink every 3-5 seconds. During
backups, the activity LED is almost solidly lit.
• Is the power turned on?
• Are all of the cables secured tightly?
• Are any pins bent on any of the cables?
• Are all four ports in use?
• Is normal communication occurring while SCF is running?
Be sure to stop the tape drive in SCF on the NonStop server and power off the SCSI converter
before disconnecting cables.
External storage or the SAN
Verify the following:
• Is the storage array powered on?
• Are the lights on?
• Are all of the cables secured tightly?
• Are any cables broken?
• Is the delink LED on? What is the color of the LED?
A green LED indicates normal operation; amber indicates failure.
Software features
Check the System Status page to confirm that all virtual tape devices are listed. This ensures
that VTS is presenting each virtual tape device and indicates which devices are running.
The following sections may help you diagnose problems with various software features of
VTS.
Event Management System (EMS)
Verify the following:
• Has the EMS logon expired?
• Is there network connectivity between VTS and the NonStop server?
• Was the VTS operating system or the EMS template upgraded?
• Is VTS up-to-date with the latest product enhancement code?
• Is there a typographical error in the VTS configuration file?
You can check the EMS log file for the last timestamp of messages.