Virtual TapeServer 6.03.41 Installation Guide

Preface | ix
Related documentation
In addition to this installation guide, the following documentation is provided:
• Virtual TapeServer Operations and Administration Guide, which describes how to use the
VTS web interface to manage VTS. It is available on the documentation CD.
• Virtual TapeServer Release Notes, which provides information about system support,
known issues, and other information about the current release. Please see your Technical
Support representative for a copy of the release notes for this software release for any
updated information on the product.
Support
If you have a support and services contract with HP, call the HP Global Mission Critical
Solution Center (GMCSC). Otherwise, contact your authorized service and support
representative directly. For technical assistance from Crossroads, email your inquiries to
[e-mail]. You may also visit the Crossroads website at
http://www.crossroads.com for additional contact and support information.
For the fastest possible resolution, have the following information available:
• Your company’s name
• Virtual TapeServer model number
• Serial number of your equipment
• Hardware configuration
• Software configuration
• The “Software version” value, including the date created, from the System Status page on
the VTS web interface
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, fax number, email address, and company address