Virtual TapeServer 6.03.42 Operations and Administration Guide

Troubleshooting | 119
Web interface
If the web interface stops responding, verify the following:
• Access the interface from a different workstation.
• Ping the address.
• Check the Ethernet cable.
• Check Ethernet connectivity and activity LEDs.
You can also reboot VTS to attempt to solve the problem.
Log files
The following log files may help you diagnose problems.
• /usr/local/tape/log/ems.* (available from the VTS web interface)
• /usr/local/tape/log/debug.* (available from the VTS web interface)
• /usr/local/tape/log/export.log (available from the VTS web interface)
• /usr/local/tape/log/event.log (available from the VTS web interface, see page 122 for
more information)
• /usr/local/tape/log/SecureVTS.log
SCSI converter
During normal operation, the LEDs on the SCSI converter blink every 3-5 seconds. During
backups, the activity LED is almost solidly lit.
• Is the power turned on?
• Are all of the cables secured tightly?
• Are any pins bent on any of the cables?
• Are all four ports in use?
• Is normal communication occurring while SCF is running?
Be sure to stop the tape drive in SCF on the host server and power off the SCSI converter
before disconnecting cables.
External storage or the SAN
Verify the following:
• Is the storage array powered on?
• Are the lights on?
• Are all of the cables secured tightly?
• Are any cables broken?
• Is the delink LED on? What is the color of the LED?
A green LED indicates normal operation; amber indicates failure.