Virtual TapeServer 6.03.42 Operations and Administration Guide

Troubleshooting | 121
If you cannot export a virtual tape or an export failed, perform the following:
• Check the tape drive for power.
• Check the tape drive for tape ready indicators.
• Check the SCSI cable to tape drive.
• Check that the tape is in the drive.
• Check the media write-protection.
If you cannot access virtual tape because it is locked, perform the following:
• Check MEDIACOM for label in use.
• Check other VTS systems for remotely mounted virtual tapes.
• Reboot VTS to clear all local file locks.
If an autoloading pool did not recycle, verify that Autoloading or Recycle is selected on the
Pool Maintenance page.
SecureVTS and failed tape operations
If VTS attempts to perform an operation on an encrypted virtual tape, SecureVTS must be
enabled and the key server that was used to encrypt the tape must be configured on the server
where the tape resides. If not, the tape operation will fail and an error message is displayed
indicating that the operation failed. This section provides an overview of the error messages
that are displayed. See
Using SecureVTS on page 75 for instructions on enabling SecureVTS
and configuring a key server.
• Mounting an encrypted tape
An error similar to the following is displayed:
Also, a message similar to the following is displayed on the web interface:
Request: Mount SHARE:SH0002 on VF40500 for read-write --- Failed!
• Erasing an encrypted tape:
An error similar to the following is displayed:
Also, a message similar to the following is displayed on the web interface:
Request: Erase SHARE:SH0000 --- Failed!